Public Information Officer
TCAD Paramedics is nominating Robert Taylor for the MEMSA Dispatcher/Communication Specialist of the Year award. Robert has been an essential part of TCAD Paramedics’ communication team since 2018, during which time he has experienced management changes, the COVID pandemic, and technology upgrades. Robert graduated from Branson High School and is currently pursuing a Bachelor of Science in Emergency Services Management at Columbia Southern University. He holds an EMT license and is scheduled to begin paramedic school in August of this year.
Robert is also the Communications Training Officer for TCAD. This role entails training new hire communicators, assisting with teaching classes, and participating in the field training and orientation process. He has earned the EMD-Q certification from the International Academy of Emergency Dispatchers (IAED), which allows him to participate in TCAD’s Quality Improvement Unit.
In 2017, the communications center began the process of becoming an Accredited Center of Excellence (ACE) through the IAED. The process was difficult and lengthy, but in December 2018, TCAD Paramedics Communication Center was awarded ACE accreditation, becoming the 266th center in the world to receive this recognition. Paired with the Commission on Accrediting Ambulance Services (CAAS) accreditation that TCAD received in 2016, TCAD Paramedics is one of less than 30 services in the United States to have both accreditations. Robert assisted in policy updates and quality improvement during the process.
Outside of TCAD, Robert is a volunteer firefighter for the Western Taney County Fire Protection District, where he serves as a Fire Specialist and Fire Instructor. He was nominated by the Communications Manager and selected by majority vote to be the 2022 TCAD Emergency Medical Dispatcher of the Year.
TCAD Paramedics is proud to nominate EMD Robert Taylor for the MEMSA Dispatcher / Communication Specialist of the Year award.